This page is for individual tenants. Please go to Company Applications if you wish to rent a property through a company.
If you cannot meet these conditions please contact us as we can often agree special arrangements such as an additional deposit or the payment of additional rent in advance.
We are normally prepared to discuss non standard terms.
If you require a Guarantor you will also need to provide:
Please note that if you will be claiming housing benefit or Local Housing Allowance you will still need to pay the deposit and rent in advance and you will be required to provide a suitable Guarantor
To rent a property from us you will need to do the following:
Step 1: view the property
When you have identified a property that interests you we will arrange an appointment for you to view the property; you may be shown around by ourselves, by the landlord, or by the current tenant
If you cannot keep an appointment we have agreed you must inform us in plenty of time; if you do not do so we will not make any other appointments for you to see any property
If, having viewed the property, you decide that you want to rent it you should tell us immediately; you should also tell us if you have any special requirements or are unsure of any point relating to the property or the proposed tenancy; we will provide a copy of our standard tenancy agreement if you ask us.
Step 2: complete application forms
Once you have told us that you would like to rent the property you should complete the necessary application forms and send them to us
You can download the application forms from or we can send them to you by email or by post; we recommend that you send the applications back to us by fax if you can
It normally takes about 2 working days to validate your application once we start to process it
Step 3: pay the depositWe will not process your application until we have received your deposit; we will tell you how much deposit we require; you pay this to us (not the Landlord) as a holding deposit to cover our costs or the Landlord's losses if you later withdraw (see below)
You must pay the deposit in one of the following ways:
- by transfer direct from your bank account to our bank account - you can use telephone or internet banking to do this or you can just contact your own branch of your own bank
- by paying cash over the counter at any branch of HSBC quoting our our sort code and account number; you MUST instruct the counter clerk to quote your name as a reference so that we know it is from you
- by sending us a Building Society cheque or Banker's Draft (we recommend that you use Royal Mail Special Delivery)
- by sending us cash (you must use Royal Mail Special Delivery)
If your application is not approved we will refund your deposit immediately unless you provide false information on your application in which case we may charge you £25.00 + VAT per person to cover our costs in processing it
If you withdraw your application after we have started to process it we may charge you £25.00 + VAT per person to cover our costs
If, when your application is approved, you confirm that you wish to rent the property we will hold your deposit as a holding deposit until the start of the tenancy when it will be used as payment (or part payment) of your tenancy deposit; if you change your mind before the start of your tenancy we will deduct our reasonable costs, and any reasonable losses that the Landlord has incurred by withdrawing the property from the market, before refunding any balance to you
If you proceed with the tenancy we will hold your deposit as 'Stakeholder' throughout your tenancy in accordance with the requirements of the Tenancy Deposit Scheme, a deposit protection scheme authorised by the Government; at the end of the tenancy we will refund it to you providing that the property is in good order and there are no arrears or rent or other charges; if you and the landlord cannot agree on how much of your deposit should be refunded to you the Tenancy Deposit Scheme will arrange for the dispute to be settled by an independent arbitrator unless either of you wish to use the Courts.
Step 4: take over the property
We will make an appointment with you to meet at the property you are renting and hand it over to you; this will take between 30 minutes and 1 hour. If you are providing a Guarantor then he/she must also attend this meeting if he/she has not already signed the Agreement.
You will need to bring with you (unless we have already received them):
- the first month's rent in cash
- the documents proving the identity and address of you and your Guarantor and copies for us to retain
We will bring:
- the keys to the property
- the Tenancy Agreements and the Guarantee Agreement if required
- 2 copies of the Inventory and the Tenants' Instructions for the property
- a Bank Standing Order mandate for you to sign to pay the rent
Together we will need to:
- read the gas and electricity meters
- check the Inventory and record any defects or deficiencies
- ensure that you know how to work any appliances
We will require a Tenant's Application Form from each person to be named on the Tenancy Agreement.
You must ensure that:
- every box on the application form is completed; enter n/a in any box which does not apply
- you include a postcode with every address you enter on the form
- you include a fax number and/or email address for your employer and your current landlord if they have one
- you include details of all your income on the form and include details of how it can be verified
- if you are self employed you include details of your accountant on the back of the form
- if you receive benefits or pensions you include full details on the back of the form
If you do not do this the form may have to be returned to you and you may lose the property.
A Guarantor is someone who agrees to pay the rent or other money that you owe if you don't.
We will require a Guarantor's Application Form if you have to provide a Guarantor. The application form should be completed in the same way as the Tenant's Application.
Your Guarantor will be required to sign a legally binding agreement to pay all rent and other charges due if you fail to do so. If your Guarantor later decides to end his/her Guarantee Agreement you may have to leave the property.
We require the following for each tenant and guarantor (you should give us a photocopy of each document and show us the original):
Proof of identity
This should be one of the following:
- photographic ID card
- new style driving licence (both parts are required - one part is NOT sufficient)
Proof of residency
This should be one of the following:
- signed driving licence showing your current address (providing you have not used this to prove your identity)
- a recent (no older than 3 months) gas, electric, water, or telephone/mobile bill (a bank statement is NOT sufficient)
- a council tax bill showing your name and current address
- a letter from the Personnel/Human Resources department of your employer confirming the address; this must be signed and dated by the payroll department or a Finance Director and contain the printed name and position of the signatory
Once you have taken over the flat or house the most important fact to remember is that the property is the landlord's private property. As a tenant you have the right to live in the property without interference by the landlord, but the landlord is entitled to expect that you will look after the property as he/she would if they were living in the property themselves.
The terms of all tenancies may be varied by agreement between the landlord and the tenant, but you should assume that the following terms will be included unless we have specifically told you otherwise.
You must pay the rent in full and on time by bank standing order. We allow 3 working days from the date your rent is due for it to reach our account. If we have agreed that you can pay rent in any other way you must ensure that we receive it by 5.00 pm on the day it is due. If we do not receive your rent in time we will charge you for the work we have to do in keeping the landlord informed and in chasing you for payment.
What you must do:
The following is a brief list of some of your obligations:
- lock all doors and windows whenever you go out
- take good care of the property and its contents and repair any damage (we suggest you take out insurance to cover this)
- keep the property heated, especially in winter
- allow us (or workmen) into the property to repair or inspect it
- keep the garden tidy and mow the grass in summer
- pay the utility bills (gas, water, electricity, council tax, telephone, etc)
What you must not do:
The following is a brief list of some of the things you must not do:
- cause a nuisance to the neighbours
- do anything to adversely affect the landlord's insurance
- leave the property empty for more than 30 days
- use the property for any illegal or immoral purpose
- use the property for anything other than to live in it (eg you must not run a business from it)
- take in lodgers (whether they pay you or not)
- sub-let the property
- damage the property
- alter the outside of the property
- put up notices or signs outside the property
- make any alterations to the electrical wiring or the plumbing
- change the locks without our permission
- keep pets without our permission
- allow anyone to smoke in the property without our permission
- allow ventilation to become obstructed
Ending the tenancy
You may terminate the tenancy after the end of the initial fixed term (normally 6 months) by giving one month's notice in writing. Any notice you give will be effective from the next monthly anniversary of the commencement date of the tenancy and will expire one month later. For example, if your tenancy commenced on 15 April and you wished to leave in November you would have to give one month's notice on or before 15 October, and your tenancy would terminate on 15 November.
If the landlord wishes to terminate your tenancy the same conditions apply except that the landlord will give two month's notice. The landlord cannot terminate the tenancy during the first 6 months unless the tenant has broken the terms of the Tenancy Agreement.
When you come to move out of the property you must ensure that the property is clean and tidy throughout (both interior and exterior), and that all the items listed on the Inventory are clean and undamaged and in the room against which they are listed in the Inventory.
Once you have returned the keys to us we cannot allow you back into the property to clean it or put right any damage. If the property needs cleaning or damage needs repairing we would be obliged to engage contractors to complete the necessary work; you would have to pay for this.
When you moved into the property you paid us a deposit. We hold this as "stakeholder" on behalf of both you and the landlord. When you move out of the property we will refund this deposit to you providing that the rent is up to date and the property in at least the condition it was in when you moved in.
We aim to refund the deposit within a few days of you moving out. If, however, there are faults or damage to be repaired we cannot release the deposit until these repairs are completed. You should, therefore, in your own interests ensure that all faults and damage are repaired before you leave the property.
If you and the landlord cannot agree on how much of your deposit should be refunded to you the disputed amount will be handed over to an arbitration service authorised by the Government and the arbitrator will decide how the disputed money should be divided between you.
We can send you the necessary form by post or email.
You can also download them using the links below. We recommend that you print off sufficient copies of the form, complete and sign them, and send them to us by post or fax (we need signed hard copies for legal reasons).
If the form does not download when you click on it please try right-clicking on it with your mouse..
|To read and use these forms you will need an up to date version of Adobe Acrobat Reader which you can download free of charge via this button.|
|Form T0||Tenant's Application Guide|
|Form T1||Tenant's Application|
|Form T2||Guarantor's Application|
|Tnt Decl||Tenant's Declaration *|
|Gua Decl||Guarantor's Declaration *|
* note: we require a signed and dated declaration from each Tenant and Guarantor; applications are processed on our behalf by HomeLet and these signed declarations are required to authorise HomeLet to validate your application; please sign and date the appropriate declaration - no other information is required on these forms
All completed forms and other documents should be sent to us by fax or by post to the address and fax number shown on the form. You can also scan them and email them to us. Please remember that we will not process your application until we have eceived your deposit in cleared funds.
All information provided may be subjected to verification; all information provided and the results of any verification process may be held in computer or paper records by us and may be released to the landlord or to any other person or organisation entitled by law to receive it; it may also be passed to any credit referencing tracing or other agency if the property is vacated in an unsatisfactory condition or leaving monies owing to us, the Landlord, or to any other person or organisation connected in any way with the property or the landlord.
page was last updated on
7 August, 2017
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